# Lab Testing Solutions — SMS knowledge for AI / Telnyx / Twilio # Canonical scrape: https://sms.labtestingsolutions.com/llms.txt JSON: https://sms.labtestingsolutions.com/catalog.json Lookup: https://sms.labtestingsolutions.com/v1/answer ## Who we are LTS is a third-party administrator (C/TPA). We order tests, route donors to Quest/LabCorp, require the correct eCCF (FormFox for Quest), and an MRO reviews regulated non-negatives. We are not the HHS-certified laboratory. ## IVR (live 866-777-8667) 1 = Business / employer / DOT 2 = Legal / court / probation 3 = Personal / self-pay 4 = DNA kit (older tree) 5 = Mobile / concierge (older tree) ## Rules - LTS is a C/TPA (third-party administrator), not the SAMHSA-certified lab. - Never invent results, account status, or URLs. - Never ask for SSN, DOB, full bank numbers, or raw results by SMS. - Donors never pay at the collection site for a prepaid LTS order. - Quest codes (often Q…) only work at Quest and MUST use FormFox. - LabCorp codes are numbers. Never mix networks. - Voice is a poor channel for barcodes/results. Prefer a link + ticket. - Human backup: 404-919-1288. Toll-free: 1-866-777-8667. ## Categories + SMS templates ### welcome — Welcome / menu aliases: hi, hello, menu, help, start, support sms: LTS digital help. Reply BUSINESS · LEGAL · PERSONAL · LOCATION · BARCODE · REFUND. Ticket: https://www.labtestingsolutions.app Help: https://www.labtestingsolutions.help Person: 404-919-1288 links: https://www.labtestingsolutions.help https://www.labtestingsolutions.app ### business (IVR 1) — Business / employer / DOT aliases: business, b2b, employer, hr, workplace, dot, fmcsa, clearinghouse, new hire sms: Employer screening is self-serve. New: https://business.labtestingsolutions.com DOT: https://dot.labtestingsolutions.com Current client portal: https://labtestingsolutions.certifiedscreen.com Ticket: https://www.labtestingsolutions.app Being tested? Reply PERSONAL. links: https://business.labtestingsolutions.com https://dot.labtestingsolutions.com https://labtestingsolutions.certifiedscreen.com ### legal (IVR 2) — Legal / court / probation aliases: legal, law, court, probation, parole, officer, forensic sms: Court/probation: order the office panel, then Quest or LabCorp. Start: https://www.probationdrugtest.com Legal hub: https://legal.labtestingsolutions.com Barcode fail on site? Text 404-919-1288 now. links: https://www.probationdrugtest.com https://legal.labtestingsolutions.com https://barcodes.labtestingsolutions.com ### probation (IVR 2) — Probation offices aliases: cherokee, alachua, southeast, se corrections, probationdrugtest sms: Pick the office that ordered the test. Cherokee 10 Panel+ETG $129.99 https://cherokee.labtestingsolutions.com Alachua 10 Panel+ALC $69.99 https://alachua.labtestingsolutions.com SE Corrections https://secorrections.labtestingsolutions.com Hub: https://www.probationdrugtest.com links: https://www.probationdrugtest.com https://cherokee.labtestingsolutions.com https://alachua.labtestingsolutions.com ### personal (IVR 3) — Personal / self-pay aliases: personal, self pay, self-pay, individual, donor, wellness, buy, purchase, order sms: Order a prepaid barcode. Do not pay at the lab. Catalog: https://www.drugtestorder.com Personal hub: https://personal.labtestingsolutions.com Sites: https://locations.labtestingsolutions.com links: https://www.drugtestorder.com https://personal.labtestingsolutions.com https://locations.labtestingsolutions.com ### dna (IVR 4) — DNA / health kit aliases: dna, genetic, mydna, gxslim, ancestry sms: DNA / health kit about $200. Order: https://order.mydnamydoctor.com Not a clinic drug test. Questions: https://www.labtestingsolutions.help links: https://order.mydnamydoctor.com https://www.labtestingsolutions.help ### mobile (IVR 5) — Mobile / on-site collection aliases: mobile, onsite, on-site, concierge, come to me, home collection sms: Mobile / on-site collection: email info@labtestingsolutions.com or ticket https://www.labtestingsolutions.app Most donors walk in at Quest or LabCorp: https://locations.labtestingsolutions.com links: https://www.labtestingsolutions.app https://locations.labtestingsolutions.com ### location — Find a lab aliases: location, locations, lab, site, quest, labcorp, hours, appointment, where sms: 9,000+ Quest/LabCorp sites. Match the barcode network. Map: https://locations.labtestingsolutions.com Quest (FormFox): https://locations.labtestingsolutions.com/quest LabCorp (numbers): https://locations.labtestingsolutions.com/labcorp Photo ID. Do not pay at the window. links: https://locations.labtestingsolutions.com https://locations.labtestingsolutions.com/quest https://locations.labtestingsolutions.com/labcorp ### barcode — Barcode / FormFox aliases: barcode, barcodes, formfox, code, q-code, authorization, eccf, ccf sms: Q-code = Quest + FormFox. Numbers only = LabCorp. Never mix networks. Guide: https://barcodes.labtestingsolutions.com On-site fail: stay put and text 404-919-1288 a photo of the screen. links: https://barcodes.labtestingsolutions.com https://locations.labtestingsolutions.com ### refund — Refunds / unused / wrong lab aliases: refund, unused, wrong lab, money back, cancel sms: Unused, wrong lab, or no FormFox: https://refunds.labtestingsolutions.com/request Do not text SSN or bank numbers. Ticket: https://www.labtestingsolutions.app links: https://refunds.labtestingsolutions.com/request https://www.labtestingsolutions.app ### results — Results / status aliases: result, results, status, mro, delayed, fatal flaw sms: This text cannot show lab results. Officer/employer gets the report after the lab. Ticket: https://www.labtestingsolutions.app Help: https://www.labtestingsolutions.help Do not text results here. links: https://www.labtestingsolutions.app https://www.labtestingsolutions.help ### ticket — Ticket / help portal aliases: ticket, app, portal, admin, login, certifiedscreen, aurora sms: Submit a request: https://www.labtestingsolutions.app Help OS: https://www.labtestingsolutions.help Chat: https://chat.labtestingsolutions.app Employer portal: https://labtestingsolutions.certifiedscreen.com links: https://www.labtestingsolutions.app https://www.labtestingsolutions.help https://chat.labtestingsolutions.app ### collector — Collection-site staff aliases: collector, phlebotomy, formfox missing, site staff sms: Site staff playbook: https://collector.labtestingsolutions.com Quest must be FormFox. LabCorp uses LabCorp systems only. Donor should not pay for a prepaid LTS order. links: https://collector.labtestingsolutions.com https://barcodes.labtestingsolutions.com ### emergency — Human / lab emergency aliases: emergency, stuck, human, person, agent, sos sms: Lab emergency: text 404-919-1288 while still on site. Toll-free 1-866-777-8667. Do not send names, SSN, barcodes, or results in this thread if you can avoid it. links: https://www.labtestingsolutions.help ## Portals - locations: https://locations.labtestingsolutions.com - quest: https://locations.labtestingsolutions.com/quest - labcorp: https://locations.labtestingsolutions.com/labcorp - barcodes: https://barcodes.labtestingsolutions.com - refunds: https://refunds.labtestingsolutions.com/request - business: https://business.labtestingsolutions.com - legal: https://legal.labtestingsolutions.com - personal: https://personal.labtestingsolutions.com - collector: https://collector.labtestingsolutions.com - help: https://www.labtestingsolutions.help - app: https://www.labtestingsolutions.app - chat: https://chat.labtestingsolutions.app - order: https://www.drugtestorder.com - probation: https://www.probationdrugtest.com - cherokee: https://cherokee.labtestingsolutions.com - alachua: https://alachua.labtestingsolutions.com - secorrections: https://secorrections.labtestingsolutions.com - dna: https://order.mydnamydoctor.com - dot: https://dot.labtestingsolutions.com - employer: https://labtestingsolutions.certifiedscreen.com Person: 404-919-1288 Toll-free: 1-866-777-8667