{
  "name": "Lab Testing Solutions SMS knowledge",
  "origin": "https://sms.labtestingsolutions.com",
  "updated": "2026-09-11",
  "human": "404-919-1288",
  "toll_free": "1-866-777-8667",
  "ivr": {
    "1": "business",
    "2": "legal",
    "3": "personal",
    "4": "dna",
    "5": "mobile"
  },
  "links": {
    "locations": "https://locations.labtestingsolutions.com",
    "quest": "https://locations.labtestingsolutions.com/quest",
    "labcorp": "https://locations.labtestingsolutions.com/labcorp",
    "barcodes": "https://barcodes.labtestingsolutions.com",
    "refunds": "https://refunds.labtestingsolutions.com/request",
    "business": "https://business.labtestingsolutions.com",
    "legal": "https://legal.labtestingsolutions.com",
    "personal": "https://personal.labtestingsolutions.com",
    "collector": "https://collector.labtestingsolutions.com",
    "help": "https://www.labtestingsolutions.help",
    "app": "https://www.labtestingsolutions.app",
    "chat": "https://chat.labtestingsolutions.app",
    "order": "https://www.drugtestorder.com",
    "probation": "https://www.probationdrugtest.com",
    "cherokee": "https://cherokee.labtestingsolutions.com",
    "alachua": "https://alachua.labtestingsolutions.com",
    "secorrections": "https://secorrections.labtestingsolutions.com",
    "dna": "https://order.mydnamydoctor.com",
    "dot": "https://dot.labtestingsolutions.com",
    "employer": "https://labtestingsolutions.certifiedscreen.com"
  },
  "rules": [
    "LTS is a C/TPA (third-party administrator), not the SAMHSA-certified lab.",
    "Never invent results, account status, or URLs.",
    "Never ask for SSN, DOB, full bank numbers, or raw results by SMS.",
    "Donors never pay at the collection site for a prepaid LTS order.",
    "Quest codes (often Q…) only work at Quest and MUST use FormFox.",
    "LabCorp codes are numbers. Never mix networks.",
    "Voice is a poor channel for barcodes/results. Prefer a link + ticket.",
    "Human backup: 404-919-1288. Toll-free: 1-866-777-8667."
  ],
  "categories": [
    {
      "id": "welcome",
      "ivr": null,
      "title": "Welcome / menu",
      "aliases": [
        "hi",
        "hello",
        "menu",
        "help",
        "start",
        "support"
      ],
      "sms": "LTS digital help. Reply BUSINESS · LEGAL · PERSONAL · LOCATION · BARCODE · REFUND. Ticket: https://www.labtestingsolutions.app Help: https://www.labtestingsolutions.help Person: 404-919-1288",
      "links": [
        "https://www.labtestingsolutions.help",
        "https://www.labtestingsolutions.app"
      ]
    },
    {
      "id": "business",
      "ivr": "1",
      "title": "Business / employer / DOT",
      "aliases": [
        "business",
        "b2b",
        "employer",
        "hr",
        "workplace",
        "dot",
        "fmcsa",
        "clearinghouse",
        "new hire"
      ],
      "sms": "Employer screening is self-serve. New: https://business.labtestingsolutions.com DOT: https://dot.labtestingsolutions.com Current client portal: https://labtestingsolutions.certifiedscreen.com Ticket: https://www.labtestingsolutions.app Being tested? Reply PERSONAL.",
      "links": [
        "https://business.labtestingsolutions.com",
        "https://dot.labtestingsolutions.com",
        "https://labtestingsolutions.certifiedscreen.com"
      ]
    },
    {
      "id": "legal",
      "ivr": "2",
      "title": "Legal / court / probation",
      "aliases": [
        "legal",
        "law",
        "court",
        "probation",
        "parole",
        "officer",
        "forensic"
      ],
      "sms": "Court/probation: order the office panel, then Quest or LabCorp. Start: https://www.probationdrugtest.com Legal hub: https://legal.labtestingsolutions.com Barcode fail on site? Text 404-919-1288 now.",
      "links": [
        "https://www.probationdrugtest.com",
        "https://legal.labtestingsolutions.com",
        "https://barcodes.labtestingsolutions.com"
      ]
    },
    {
      "id": "probation",
      "ivr": "2",
      "title": "Probation offices",
      "aliases": [
        "cherokee",
        "alachua",
        "southeast",
        "se corrections",
        "probationdrugtest"
      ],
      "sms": "Pick the office that ordered the test. Cherokee 10 Panel+ETG $129.99 https://cherokee.labtestingsolutions.com Alachua 10 Panel+ALC $69.99 https://alachua.labtestingsolutions.com SE Corrections https://secorrections.labtestingsolutions.com Hub: https://www.probationdrugtest.com",
      "links": [
        "https://www.probationdrugtest.com",
        "https://cherokee.labtestingsolutions.com",
        "https://alachua.labtestingsolutions.com"
      ]
    },
    {
      "id": "personal",
      "ivr": "3",
      "title": "Personal / self-pay",
      "aliases": [
        "personal",
        "self pay",
        "self-pay",
        "individual",
        "donor",
        "wellness",
        "buy",
        "purchase",
        "order"
      ],
      "sms": "Order a prepaid barcode. Do not pay at the lab. Catalog: https://www.drugtestorder.com Personal hub: https://personal.labtestingsolutions.com Sites: https://locations.labtestingsolutions.com",
      "links": [
        "https://www.drugtestorder.com",
        "https://personal.labtestingsolutions.com",
        "https://locations.labtestingsolutions.com"
      ]
    },
    {
      "id": "dna",
      "ivr": "4",
      "title": "DNA / health kit",
      "aliases": [
        "dna",
        "genetic",
        "mydna",
        "gxslim",
        "ancestry"
      ],
      "sms": "DNA / health kit about $200. Order: https://order.mydnamydoctor.com Not a clinic drug test. Questions: https://www.labtestingsolutions.help",
      "links": [
        "https://order.mydnamydoctor.com",
        "https://www.labtestingsolutions.help"
      ]
    },
    {
      "id": "mobile",
      "ivr": "5",
      "title": "Mobile / on-site collection",
      "aliases": [
        "mobile",
        "onsite",
        "on-site",
        "concierge",
        "come to me",
        "home collection"
      ],
      "sms": "Mobile / on-site collection: email info@labtestingsolutions.com or ticket https://www.labtestingsolutions.app Most donors walk in at Quest or LabCorp: https://locations.labtestingsolutions.com",
      "links": [
        "https://www.labtestingsolutions.app",
        "https://locations.labtestingsolutions.com"
      ]
    },
    {
      "id": "location",
      "ivr": null,
      "title": "Find a lab",
      "aliases": [
        "location",
        "locations",
        "lab",
        "site",
        "quest",
        "labcorp",
        "hours",
        "appointment",
        "where"
      ],
      "sms": "9,000+ Quest/LabCorp sites. Match the barcode network. Map: https://locations.labtestingsolutions.com Quest (FormFox): https://locations.labtestingsolutions.com/quest LabCorp (numbers): https://locations.labtestingsolutions.com/labcorp Photo ID. Do not pay at the window.",
      "links": [
        "https://locations.labtestingsolutions.com",
        "https://locations.labtestingsolutions.com/quest",
        "https://locations.labtestingsolutions.com/labcorp"
      ]
    },
    {
      "id": "barcode",
      "ivr": null,
      "title": "Barcode / FormFox",
      "aliases": [
        "barcode",
        "barcodes",
        "formfox",
        "code",
        "q-code",
        "authorization",
        "eccf",
        "ccf"
      ],
      "sms": "Q-code = Quest + FormFox. Numbers only = LabCorp. Never mix networks. Guide: https://barcodes.labtestingsolutions.com On-site fail: stay put and text 404-919-1288 a photo of the screen.",
      "links": [
        "https://barcodes.labtestingsolutions.com",
        "https://locations.labtestingsolutions.com"
      ]
    },
    {
      "id": "refund",
      "ivr": null,
      "title": "Refunds / unused / wrong lab",
      "aliases": [
        "refund",
        "unused",
        "wrong lab",
        "money back",
        "cancel"
      ],
      "sms": "Unused, wrong lab, or no FormFox: https://refunds.labtestingsolutions.com/request Do not text SSN or bank numbers. Ticket: https://www.labtestingsolutions.app",
      "links": [
        "https://refunds.labtestingsolutions.com/request",
        "https://www.labtestingsolutions.app"
      ]
    },
    {
      "id": "results",
      "ivr": null,
      "title": "Results / status",
      "aliases": [
        "result",
        "results",
        "status",
        "mro",
        "delayed",
        "fatal flaw"
      ],
      "sms": "This text cannot show lab results. Officer/employer gets the report after the lab. Ticket: https://www.labtestingsolutions.app Help: https://www.labtestingsolutions.help Do not text results here.",
      "links": [
        "https://www.labtestingsolutions.app",
        "https://www.labtestingsolutions.help"
      ]
    },
    {
      "id": "ticket",
      "ivr": null,
      "title": "Ticket / help portal",
      "aliases": [
        "ticket",
        "app",
        "portal",
        "admin",
        "login",
        "certifiedscreen",
        "aurora"
      ],
      "sms": "Submit a request: https://www.labtestingsolutions.app Help OS: https://www.labtestingsolutions.help Chat: https://chat.labtestingsolutions.app Employer portal: https://labtestingsolutions.certifiedscreen.com",
      "links": [
        "https://www.labtestingsolutions.app",
        "https://www.labtestingsolutions.help",
        "https://chat.labtestingsolutions.app"
      ]
    },
    {
      "id": "collector",
      "ivr": null,
      "title": "Collection-site staff",
      "aliases": [
        "collector",
        "phlebotomy",
        "formfox missing",
        "site staff"
      ],
      "sms": "Site staff playbook: https://collector.labtestingsolutions.com Quest must be FormFox. LabCorp uses LabCorp systems only. Donor should not pay for a prepaid LTS order.",
      "links": [
        "https://collector.labtestingsolutions.com",
        "https://barcodes.labtestingsolutions.com"
      ]
    },
    {
      "id": "emergency",
      "ivr": null,
      "title": "Human / lab emergency",
      "aliases": [
        "emergency",
        "stuck",
        "human",
        "person",
        "agent",
        "sos"
      ],
      "sms": "Lab emergency: text 404-919-1288 while still on site. Toll-free 1-866-777-8667. Do not send names, SSN, barcodes, or results in this thread if you can avoid it.",
      "links": [
        "https://www.labtestingsolutions.help"
      ]
    }
  ]
}